MBA Subjects Semester wise in Finance, Marketing, HR 1st, 2nd Year

MBA Subjects Semester wise

MBA Subjects Semester wise: Master in Business Administration, popularly known as MBA is the most revered degree in India which is a measure of the gold standard for success among the new generation. Tens of thousands of students provide various entrance examinations to get into the top B-Schools in India in the hope of an illustrious and bright career. An MBA is a sure shot option if you want to have a successful professional as well as personal life. We say personal life because it’s easy to find your partner with a fancy MBA degree in hand!

And it is not just a wrong sought after trend in India. Successful people like the CEOs, top government officials like RBI governor and successful entrepreneurs who have changed the way business is done happens to be from the top IIMs. It is always the alumni success that counts for measurement of the success of a course and a college.

MBA Subjects Details

Course MBA
Type of Degree / Graduation Post-Graduation
Duration 2 years
Semesters 4 Semesters
Papers 7-8 papers in each semester
Marks 100 marks each paper
Specializations Finance, Marketing, Human Resource Management (HRM), IT
Mode of Education Regular, Distance Mode

So what do you actually learn in MBA?

Of course, you learn about businesses and their operations and everything related to it. But that is a very vague idea that anyone laymen will have. And hence today, through this article, we will tell what exactly you will be thought once you step inside that lush green campus of your B-School, with hope and ambitions beaming from your twinkling pair of eyes.

The structure of the course varies from university to university. But rounding up and summing it up altogether, we have come up with a perfect blend of the course structure that you will mostly be learning in the top B-Schools across India.

An MBA program is designed to equip students with the required skill set and knowledge about the industry, fundamental business theories as well as the changing trends in the business world. Beginning with easy fundamental theories of business and gradually upping the ante, the program structure will be designed such that it will enable the students to appreciate the application of theory in real-life business situations through a well thought out pedagogy. The pedagogy consists of case study discussions in classrooms, business simulations in and out of classrooms, club activities, live projects, project presentations, internship projects, and other fascinating modes of learning.

MBA Course Overview

There are six terms or semesters in most of the programs across the world. The first three usually focus on general management and helping the students learn the basics of all aspects of a business to have an all-rounded idea about the market environment. The general business area will be divided into:

  • Economics
  • Quantitative techniques
  • Finance
  • Marketing
  • Operation
  • Strategy
  • Human resource

The courses covered in the first year will be common for all the students, irrespective of the specialization opted.

After the successful completion of the first year, students are expected to take up internship opportunities, either provided by the B-Schools or by themselves. They work at a company for a period varying between 8 to 14 weeks depending on the university affiliations and institute’s autonomy.
Internship experience for the students is invaluable in connecting the classroom learned theories with the real-world-ever-changing business environment.

Typical internship projects involve improving the process performance at a factory, finding out bottlenecks, and providing them with cost-effective business solutions, assisting marketing strategies and campaigns, and launching a new product for a company with brand sensitive ideas, reducing supply chain costs. Internship reports are to be regularly submitted to an academic guide (both external and internal guide) as assigned by the university.

Also Read:

Business Specialization

From semester 4 to 6, the curriculum is designed in such a way that it has a mix of elective courses across all four disciplines. Students opt for a selected area of specialization at the beginning of the second academic year. The specializations are:

Business specialization

  • Marketing
  • Finance
  • Human Resource
  • Operations
  • Data analytics

The curriculums are usually designed by academicians and University Grants Commission for various affiliated universities and colleges. All India Council for Technical Education also prescribes a set of curriculum rules and regulations that the affiliated institutes are obligated to follow. Insights are also taken from the professionals in the industry who ensures the course curriculum structures in the programs and content of each course matches the current and future requirement of global economies.

The various colleges and universities we have analyzed for their curriculum are:

  • IIM-A
  • IIM-B
  • IIM-C
  • Jamnalal Bajaj Institute of Management Sciences
  • SP Jain
  • Christ University
  • Faculty of Management Studies- Delhi
  • Anna university
  • Osmania university
  • Indian School of Business
  • ICFAI Business School
  • Symbiosis UniversitySome of the references is taken from top international B-Schools like:
  • Nanyang Busines School
  • Harward School of Business
  • Stanford Business school
  • Sloan School of management
  • London school of economics
  • Booth School of Business
  • INSEAD- France
  • Wharton school of business
  • Ross School of Business

At the end of the program, students will be well prepared and ready to face the various challenges thrown at them by the real business world.

Certain universities also offer certification programs along with elective courses, such as:

  • Financial Modeling
  • Marketing analytics
  • Six Sigma
  • Digital Marketing
  • Artificial intelligence and machine learning
  • HR analytics

Must See: MBA Books

MBA Subjects Semester wise

The following is the curriculum followed by many MBA schools across the world:

Semester 1

  1. Micro-economics
  2. Corporate Social Responsibility
  3. Principles of accounting
  4. Principles of marketing management
  5. Tools and frameworks for decision making
  6. Quantitative methods and statistics
  7. Business communication and soft skills
  8. Organizational behavior-1

Semester 2

  1. Macroeconomics
  2. Business law
  3. Operations management
  4. Corporate finance
  5. Optimization and project research
  6. Organizational behaviour-2
  7. Marketing management
  8. Project management

Semester 3

  1. Financial modeling
  2. Supply chain management
  3. Business intelligence
  4. Strategic management
  5. Managerial economics
  6. Marketing search
  7. Corporate governance and business ethics
  8. Corporate finance-2

Semester 4

Internship Projects

MBA Finance Subjects

  • Quantitative Analysis of Financial Decisions
  • Security Analysis
  • Investment Management
  • Portfolio Management
  • International Financial Management
  • Management of Financial Services
  • Management Control System
  • Corporate Taxation
  • Financial Derivatives
  • Project Planning, Analysis & Management
  • Risk Management
  • Fixed Income Securities
  • Corporate Governance
  • Financial Reporting

Check more: MBA Finance Reference Books

Different Subjects in MBA Operations

  • Product development and innovation
  • Global operations management
  • Production engineering and lean management
  • Theory of constraints
  • Business strategy and consulting
  • Production, planning and control
  • Project management
  • Supply chain management
  • Operation analytics
  • Inventory control and management
  • Logistics planning and control
  • Global supply chain and logistics management

MBA Marketing Subjects

  • Brand management
  • Marketing management
  • Marketing of financial products
  • Sales and distribution
  • Marketing research
  • Retail management
  • Rural Marketing
  • B2B marketing
  • B2C marketing
  • Consumer behaviour
  • Advertising and sales promotions
  • Digital marketing

Also Read:

Subjects in MBA Human Resource

  • Human resource management
  • Business communication
  • Organizational design
  • Business ethics
  • Human resource planning and development
  • Talent acquisition and retention
  • Learning and development management
  • Strategic human resource management
  • Performance management and competency mapping
  • Compensation and reward management
  • Labour laws
  • Cross-culture and international human resource management
  • Contemporary employee relations
  • Human capital management
  • Human resource audit
  • Economics of human resources

Do Check: MBA HR Reference Books

Various subjects in MBA Data Analytics

  • Supply chain analytics
  • Big data
  • R and python for business intelligence
  • Business intelligence management
  • Data mining
  • Advanced data mining
  • Quantitative theory
  • Artificial intelligence in business models
  • Neural network management
  • HR analytics
  • Data visualization
  • Spreadsheet modelling and analysis
  • Applied statistics
  • Query languages
  • Social and web analytics
  • Industry application of analytics

Various subjects listed above are thought to students in the second year of MBA with specialization

The job market for management students is plenty with good opportunities. Some of the job roles you will be landing into after your MBA are:

MBA Job Opportunities

Finance

  • Financial manager/analyst
  • Credit analyst, accounting manager
  • Risk and insurance manage
  • Treasurer
  • Finance manager
  • Cash manager
  • Portfolio manager
  • Stockbroker
  • Derivatives manager
  • Chief financial officer
  • VP (finance), and
  • Finance director

Marketing

  • Brand Manager.
  • Account Manager.
  • Research Manager.
  • Sales Manager.
  • Business Development Manager.
  • Marketing
  • Monetization Manager.
  • SEO Manager.
  • Advertising manager
  • Sales and marketing trainee
  • Customer relationship manager
  • Marketing director
  • VP- Marketing
  • Chief Marketing officer

Operations

  • Supply chain manager
  • Logistics manager
  • Inventory control manager
  • Project managers
  • Operations manager
  • Sales operations
  • Production manager
  • Operations director
  • VP- Operations
  • Chief Operations Officer

Human Resource

  • HR
  • Staffing Director.
  • Technical Recruiter.
  • Compensation Manager.
  • Employee Relations Manager.
  • Employment Placement Manager.
  • Director of HRTraining and Development.
  • Organizational development and change consultant.
  • Human resource director
  • VP- Human resources
  • Chief Human Resource officer

Data Analytics

  • Data Analyst,
  • Business Analyst
  • Risk Analyst
  • Trainee data scientist
  • Business Intelligence analyst
  • Big data analyst
  • Data visualization consultant
  • Business decision consultant
  • Analytics director
  • VP- Business analytics
  • Chief Data Analytics office

A degree in MBA will no doubt provide you with an ample amount of opportunities across different industries around the globe. Being passionate about your hard work and dedication is one sure shot thing that will take you higher up in your career trajectory. It will not only make your industry independent and disciplined businessman/businesswoman but will also help you develop and nurture your personality and idiosyncrasies. The hard work and smart work that you will learn at B-Schools can be reflected in your life for that success factor to click.

FAQ’s on MBA Subjects Semesterwise

1. What are the subjects in MBA Finance for the first semester?

You will have subjects like Quantitative Analysis of Financial Decisions, Security Analysis, Investment Management, Portfolio Management, International Financial Management, and many more. Refer to the aforementioned article to know the MBA Finance Subjects in detail.

2. Which is the Core Subject of MBA?

You have an opinion to choose from the various specializations available. Some of them include Finance, Marketing, Operations, Human Resource, etc.

3. Which Subjects are taught in an MBA Program?

Based on the specialization you have opted subjects will vary in your MBA Program. You may have certain subjects in common but not all of them are the same.

Final Words

Hope, the information shared as a part of the MBA Subjects Semesterwise has been beneficial in clarifying your concerns. For any assistance required do leave us a comment and we will be at your help at the soonest possible. Bookmark our site for more info regarding the various study materials, books & notes, etc.

CA Vs B.Com+MBA which is better ? Who earns more salary

CA Vs B.Com + MBA which is better

CA Vs B.Com + MBA which is better? Who earns more salary?

There are literally 140 crore people in this country and it is impossible to find two people whose thought processes are exactly similar to each other. And that’s precisely the beauty of human nature. As the saying goes “One man’s food is another man’s poison”.
On the same lines, career choices for different people from different walks of life are, well, you guessed it right, simply different. You can’t and more importantly, you shouldn’t follow a topper’s career path or your neighbor’s kid career advice who had scored 99%, just because you are forced into it. Your decisions should depend on your interest, passion, and what or how you define a successful career.

Also Check: BBA Vs. B.Com – What to choose after 12th?

To start with, there are plenty of factors involved before we can flawlessly conclude which combination of the career choice is better, CA or B.com plus MBA.
Some of the factors that “successful” people consider before choosing a particular career path are:

CA Vs B.Com + MBA which is better

Let us define and demonstrate each one of the factors mentioned above in terms of CA and B.Com + MBA:

  • Return on investment: Here again, there are a few factors involved before we can convincingly conclude, which option is better. An MBA from top tier B-School like IIM-A, B, or C can cost you more than 14L, in fee, for two years but still has an ROI of more than 1. But then again, it’s an IIM, the likes of which getting into one are highly thin on the ground. But there are other equally good top B-schools like Jamnala (JBIMS) or FMS-Delhi whose fee is not more than Rs. 25,000 per year. So the ROI here can be as high as 100. The average pay package provided to students during the on-campus placements in these schools is around 20L per annum depending on the experience and competence of the student.
    On the other hand, to clear all levels of CA can cost you not more than Rs. 50,000 without coaching and not more than 1L with coaching. While the average pay package for a CA, in the beginning, will be around 12lpa.

So, when it comes to purely return on Investments, CA will have an upper hand, with, of course, terms and conditions applied.

  • Job satisfaction- Are you someone who is content with working on your own for other companies as an outsider or are you someone who is excited or have dreamt of working for the likes of Google, Facebook, or Amazon? I ask this question simply because while CA is mainly confined to finance and accounting, an MBA teaches you the ins and outs of the business world. An MBA can teach you to be a business leader, train you to be the next Ratan Tata and I am not even exaggerating. If you look at the Alumnus of top IIMs, you can see that they have occupied the CEO and CFO positions of the majority of large organizations in the world.

An MBA teaches you a 360 degree of aspects of

  1. HR
  2. Operations
  3. Supply chain
  4. Data Analytics
  5. Marketing
  6. Sales
  7. Finance
  8. Derivatives etc.,

Given the choices in MBA, in terms of Job Satisfaction B.com + MBA has the upper hand over CA

  • Passion and interest- Anything that we do in life, the success of which depends on these two factors. There are people who give CAT exam and get into an IIM, only to realize that they are fulfilling only their parents but not their dreams. Never take decisions based on peer pressure or family pressure. Make sure all your hard work does not go in vain just because you are not passionate about it anymore. The following illustrates the qualities you should have to do either CA or MBA:

in terms of Job Satisfaction B.com + MBA has the upper hand over CA

  • Time value- The opportunity cost, which is also referred to as the time value of money, is an important factor to consider before you choose your career path. While MBA in India takes 2 years to complete, to clear CA with all the levels of exam, including articleship, can take, if you are lucky, 4 years, if not lucky, then more than 5 years!

Here I haven’t taken into account the number of resources and the number of years people waste in clearing the CAT exam to do an MBA from the top B-school. Even if that is taken into account, compared with the level of difficulty of the CA exam and the pass percentage, the time value of the CAT exam is still low.

The speed of your career growth and the slope of that graph rarely depend on whether you are an MBA or a CA. It might matter at the beginning of your career, but as you dive into the industry year after year, the value of what you have done in college diminishes, while the quality of work you have done in the past or what you can do in the future, takes much higher ground.

Also Refer: MBA Finance Reference Books PDF

And hence, when it comes to the time value of your career trajectory, MBA wins hands down over CA.

  • Long term goals- What exactly are your long term goals?
    1. Is it to start your own company?
    2. Is it to become the next Jeff Bezos of India?
    3. Is it to be the torchbearer for financial integrity in the world?
    4. Is it to make money?
    5. Is it to do something good for society?

If the answer is yes to some and no to some others, don’t worry, we are all in the same boat. When it comes to contribution to the economy and the industry, there is no fine line between a CA and an MBA

We have some of the biggest names in government and other power corridors of the nation like RBI and SEBI who are either CAs or MBAs.

These combinations of degree and examinations are only to get you into the right track of field, maybe for the first 10 years of your professional life, after which, none of it matters except your passion, dedication, and belief towards your work

Do Check: CA CPT Application Form

As you can see, there is no one mantra to decide which combination is better for your career; it ultimately depends on your competence and hard work, not on your degree or any piece of paper.

Who earns more salary – CA vs B.com+MBA

Average Salary for CA vs MBA+B.Com

CA salary per month

B.Com+MBA salary per month

Fresher Rs.20,000 to Rs.35,000 Fresher Rs.10,000 to Rs.35,000
1-3 years of experience Rs. 35,000 to Rs.75,000 MBA from B.School Rs. 1 lakh to 3 lakhs
starting salary with additional certificates Rs. 55,000 to Rs.95,000 starting salary with additional certificates(Non-B.school) Rs. 35,000 to Rs.75,000
Senior Auditor / Tax Consultant Rs. 1.5 Lakh to 3 Lakhs Senior Manager/officer Rs. 1.5 Lakh to 3 Lakhs
Company CA Rs.80,000 to 3 Lakhs Company CEO Rs. 3 Lakhs to 5 lakhs

FAQs on CA Vs B.Com + MBA

1. What is the Course duration for both CA & MBA?

Chartered Accountant: If candidates want to pursue CA after completing their 12th, then the duration for Chartered Accountancy is 4.5 years and if they pursued after graduation then it takes 3 years to finish the CA Course.
MBA Finance: The duration of a typical non-executive full-time MBA normally varies from 18 to 24 months.

2. What is the salary offered to MBA Finance Holders?

The average salary awarded for MBA Finance graduates at top B-schools is around 15-20 lakh per annum.

3. What is the salary for CA graduates?

The average earnings as a fresher for a Chartered Accountant may range from Rs. 6 to 7 lakh per annum. Also, they can earn more packages in bigger firms.

MBA Human Resource Management Complete Notes Pdf – Download MBA 2nd Sem Study Materials & Books

MBA Human Resource Management Notes

Given the importance of HR manager in multinational companies as well start-ups, b schools across the world are ramping up their HR curriculums and pedagogy according to the needs and desires of the industry.

Human resource management is undoubtedly the unsung heroes of the corporate world mainly because the work that they do goes unnoticed for one thing, and for the other, they are the ones we go to when the slightest of the problems arise in the office environment.

An MBA in human resources management can help you fine-tune, not only your people skills but also your own personality improvement efforts. Because the pedagogy in HR is designed, by most B-schools, in such a way that it tackles real-world corporate problems, an HR manager is vital for the day to day operations of the company.

In the figure below, we can see the main components of the concept of human resource management

MBA Human Resource Management Notes

  • Planning and organizing- They form the basis of the company’s HR policies. Right from the hierarchical structure, to organizational design, they frame the entire human resource policy in line with the company’s vision and mission
  • Compensation and benefits- Starting from cost-to-company, to various compensation and benefits policies that help retain employees and reduce attrition rates, the responsibilities fall on the HR employees coupled with the dynamics of framing these policies. A good HR team will consider all aspects judiciously, from financial aspects to legal and humanitarian aspect, before coming up with a robust compensation and benefits scheme.
  • Talent acquisition, recruitment and training- The place, time and methods of recruitment for a company with various departments like engineering, finance, marketing, productions, etc are different from one another. And this is where HR comes into play to synchronize all the recruitments, however different they might be in their functions and methods, to fall in line with the vision, mission and goals of the company. HR managers have to be a sole point of contact between all these departments not only during recruitment drives but even during a regular operational cycle of the company.

Along with the above mentioned, there are various other components that involve human resource management.

No doubt the employees are the biggest asset for any company, especially in the service sector industry. And hence, an effective HR policy that brings out the best from employees is of utmost importance.

Below are the various aspects of why an HR is pivotal to the workings of the company:

  1. Recruitment, section and promotional aspects.
  2. Framing proper employee benefit and wellness programs.
  3. Developing and enforcing personal policies.
  4. Career development and job training.
  5. Talent acquisition and enhancements.
  6. Orientation programs for new recruits.
  7. Forming and being a part of the disciplinary actions committee.
  8. They work as primary contact between the management and the workforce.

HR managers wear various hats on the company floor, most of which have something to do with the workforce and their day to day issues.

There was a time when HR managers were mere paperwork employees who manage and kept records of all recruitment, salary, promotions, incentives, tax etc. But the role of HR managers is completely different now.

From framing robust various aspects of HR policies to being a go-to person on the office floor,  the importance of HR has grown leaps and bounds,  thanks to stringent labour laws from different governments across the world.

Not everyone is cut out to become a good HR manager. So what does it take to be good at this job?

MBA Human Resource Management Study Material

  1. People skills- you will be interacting with employees across different functional and business level units. If you don’t have people skills, it’s nearly impossible for you to gain that trust and belief from your employees.
  2. Being fair and just- you are like a principal from school when you are in the office floor, from managing small employee conflicts to dealing with serious disciplinary actions like sexual misconduct, you need to be at top of your decision-making game. You need to learn to keep your own favourites and opinions aside and take a neutral and fair stand in conflicts like this. Your decision decides the fate of an employee’s existence in the company, or sometimes in the industry itself. So it’s a big responsibility on the shoulder.
  3. Leadership abilities – Some of the big corporations like SBI or PepsiCo have had CEO, CFO s and other positions held by people who started their career from the HR department. This mainly happens in a conglomerate which has various SBUs, subsidiaries and verticals to deal with. The HR manager will know, in-depth, the ins and outs of the company and hence will be fit enough to sit on the top position of the firm.
  4. Reliable and patience- HR managers are prone to gain information, with or without their knowledge, that they are not supposed to let it out to others. Whether its employee benefits scheme, pay structure, appraisals and promotions, etc. This demands trust and reliability from the HR managers towards the company.

So, once you have completed your MBA from Human Resource Management, what are the various types of roles awaiting you in the market?

  1. Training development specialist- It is an HR role where you are expected to train freshers and newcomers for the industry and develop new methods to increase engagement and efficiency. They are popular in industries like Information Technology, Electronics and communication and other servicing industries.
  2. HR managers- From recruitment to compensations and appraisals, you wear many hats as HR manager in a company. They are popular in almost all the industries
  3. Benefits specialist- They manage the company’s benefits schemes and retirement programs. From profit sharing to stock ownership plans, they help in designing well-structured policies in line with the company’s resources, capabilities and growth.
  4. Employment service manager: They help the company in the selection, design and implementation of employee-engagement programs geared to attract and retain  Their main agenda is to reduce the employee attrition rate in the firm. Since attrition rates are high in the IT sector, these job roles are more popular in that industry
  5. Recruiter- They solicit individual in the market who are perfect for the ob demanded by the company. From collecting resumes to forwarding to appropriate people in the company, they are the frontline managers between the job market and the company. They are popular across the entire spectrum of the industry.

Lastly, this article should motivate you to take up HRM in MBA. So let us talk about the perks of being an HR manager in a company:

  • Better growth- Growth curve for an HR manager is steep and it takes not more than 5 years of hard work and dedication to reach the top position of field given the dynamics of industry and job market.
  • Good remuneration- Remuneration packages are mostly very good for HR managers across all the industries.
  • Authority over other employees and the operations on the floor.
  • Provides some real management experience. An HR manager is capable of working in any industry; hence the job dynamics are high.
  • Well-versed with HR laws and other legalities involving corporate and business ethics.
  • Planning and organizing on a day to day basis increases strategic thinking abilities.
  • Job satisfaction- From proving jobs to the ones who deserve and framing employee-friendly policies, it provides a sense of satisfaction to see the employees be happy because off the policies that you have framed.

Some of the industries where HR managers have higher authority over any other manager are:

  • Social aid organizations.
  • Healthcare and hospital industry.
  • Manufacturing- Pharmaceuticals, Auto, Electronics, etc, these industries are mostly governed strictly by labour laws of the land.
  • Technical and scientific systems- These are again highly regulated by state and central governments. Hence you require strong HR teams to abide by the laws of the land.
  • Government- Most of the foot soldiers of the government fulfil the day to day activities of the government. Here as well, strong labour laws govern the system. Institutes like Tata Institute of Social Sciences have strong flagship HR programs that are designed mainly for governmental organizations.

Human Resource Management Notes pdf for MBA Students

MBA Human Resource Management books pdf free download Download Links
HRM study material pdf Download
Human resource management study material free download Download
HRM Model Question Paper Download

Suggested Books MBA HRM – 2nd  Sem

  • Dessler Human Resource Management, Pearson Education Limited, 2007
  • Decenzo and Robbins, Human Resource Management, Wiley, 8th Edition, 2007.
  • Luis R.Gomez-Mejia, David B.Balkin, Robert L Cardy. Managing Human Resources. PHI Learning. 2012
  • Bernadin, Human Resource Management, Tata Mcgraw Hill, 8th edition 2012.
  • Wayne Cascio, Managing Human Resource, McGraw Hill, 2007.
  • Ivancevich, Human Resource Management, McGraw Hill 2012.
  • Uday Kumar Haldar, Juthika Sarkar. Human Resource Management. Oxford. 2012

HRM Syllabus for MBA 2nd semester

UNIT-I

PERSPECTIVES IN HUMAN RESOURCE MANAGEMENT: Evolution of human resource management – The importance of the human factor – Challenges – Inclusive growth and affirmative action -Role of human resource manager – Human resource policies – Computer applications in human resource management – Human resource accounting and audit.

UNIT-II

THE CONCEPT OF BEST FIT EMPLOYEE: Importance of Human Resource Planning – Forecasting human resource requirements –matching supply and demand – Internal and External sources. Recruitment – Selection – induction – Socialization benefits.

UNIT-III

TRAINING AND EXECUTIVE DEVELOPMENT: Types of training methods –purpose- benefits- resistance. Executive development programs – Common practices – Benefits – Self-development – Knowledge management.

UNIT-IV

SUSTAINING EMPLOYEE INTEREST: Compensation plan – Reward – Motivation – Application of theories of motivation – Career management – Development of mentor – Protégé relationships.

UNIT-V

PERFORMANCE EVALUATION AND CONTROL PROCESS: Method of performance evaluation – Feedback – Industry practices. Promotion, Demotion, Transfer, and Separation – Implication of job change. The control process – Importance – Methods – Requirement of effective control systems grievances – Causes – Implications – Redressal methods.

MBA Human Resource Management Review Questions

  • Explain the significance of HRM?
  • Explain the concept of HRM?
  • Define HRM?
  • Explain the development of HRM?
  •  What is meant by the systems approach of HRM?
  •  What is the contingency approach?
  • Explain the HRP process
  • What is the HRM environment?
  • What is People management?
  • State the need for HRP
  • What is meant by forecasting of HRP supply?
  • What is the HR gap?

Also, check the related articles:

FAQs on Human Resource Management MBA Books & Study Materials PDF Download

1. What is Human resource management, and its purposes?

Human Resource Management(HRM) is a management function involved with hiring, motivating, and maintaining a workforce in an organization. HRM graduates deal with problems associated with employees such as hiring, training, development, compensation, motivation, communication, and administration.

2. Which is the best book for human resources management?

The following are the 5 Best Books for Human Resources Management in MBA Course:

  1. Luis R.Gomez-Mejia, David B.Balkin, Robert L Cardy. Managing Human Resources. PHI Learning. 2012
  2. Bernadin, Human Resource Management, Tata Mcgraw Hill, 8th edition 2012.
  3. Wayne Cascio, Managing Human Resource, McGraw Hill, 2007.
  4. Ivancevich, Human Resource Management, McGraw Hill 2012.
  5. Uday Kumar Haldar, Juthika Sarkar. Human Resource Management. Oxford. 2012

3. What is HRM Books?

It is the most important and essential study notes for HR managers when it comes to MBA students. Human Resource Management Notes can cover a practical and step-by-step description of the standards of HR. Some are outlined in five parts: Recruitment, placement & talent management, training & development, compensation, and employee relations.

MBA Business Communication Lecture Notes Pdf – Download MBA 1st Sem Study Materials & Books

MBA Business Communication Lecture Notes

Business communication is a key aspect of managing the human resources of the company in the internal environment and clients and stakeholders on the external aspect. Communicating effectively across the length and breadth of the hierarchy is important for running the organization successfully. Bigger the company, the complex is the business communication across the levels.

The various directions of a company’s communication movements are:

various directions of a company’s communication movements are

What does this mean?

  1. Left- This communication direction is along the lines of employees with equal pay grade but different functional teams. The information traveled is a reversal in nature.
  2. Right- This communication direction is also among the line of employees with equal pay grade but different functional teams. The information traveled here is forward in nature.
  3. Up- This is an essential direction of communication in a company. The communication is bottomed up. This means employees are communicating with the managers and people above their pay grade. This ensures a healthy employee engagement in a company.
  4. Down- This form of communication direction is seen in almost all companies. It’s called trickle-down communication strategy. People with higher pay grad pass information and orders to employees with lower pay grade. This is a monologue communication strategy.

Also, check the following links: 

Various reasons why Business communication is important in a business entity:

  1. Employee inclusion- A proper communication strategy both upwards and downwards in the hierarchical system helps develops good employee engagement in the company.
  2. Eliminates inefficiency- Useless team meetings, miscommunications, and unnecessary and frequent client interactions reduce work efficiency among the workforce. Proper status reports, crisp and brief presentations, graphs, and plots for proper understanding are effective communication strategies than long haul reports and presentations.
  3. Eliminates information bottlenecks: There is something called as information silos in business meetings. This point refers to the crux of the meeting. In this, we use the 80-20 rule where 80% of the importance of the actual useful communication comes from 20% of the overall communication. Irrelevant content communication causes information silos.
  4. Employee productivity: Effective internal communication, especially for those employees who are new to the industry, helps them cope with abruptness and readiness in case of sudden challenges. Information overload causes fatigue and confusion among the workforce. Time spent on communicating information must be 10 times less than the time spent on working on the content communicated. This is called good and effective business communication
  5. Improvement in cross-functional and intra and interdepartmental communications- One of the herculean tasks that HRs and managers face is to synchronize the work culture and synergy of different departments in the company and different teams within a department. A feeling of co-dependence and inclusion amongst various departments like production, HR, marketing, finance, etc., should be developed so that the whole company is working in the same direction and for the same goal.
  6. Reduces employee turnover- Attracting and keeping the millennial or the odyssey workforce as it is called requires essential inclusion and employee engagement. This is most likely achieved when there is effective two-way communication. A monologue of hierarchy, with a trickle-down communication from top to bottom, decreases employee engagement and efficiency and motivation of the workforce.

These are the business communication needs along the lines of the internal environment of a company.

Let’s discuss some points regarding the importance of business communication with respect to the external environment:

  1. Customer satisfaction and retention- If a company needs to develop a sense of trust and reliability among the consumer market, they need to effectively communicate what their business stands for and how the corporate governance is taken care of. Because today’s consumers have an affinity towards the work ethic and social responsibilities of companies. This generation is more attracted towards a sustainable, environmental, and societal friendly business model.
  2. Employees at the line of visibility, where they directly interact with the customers should have enough information about the business and its various aspects so as to give crystal clear clarity for the consumer queries.
  3. Eliminates bull-whip or whiplash effect- Proper communication between manufacturers, retailer, and distributors help reduces blurring information through different channels. Bullwhip effect leads to over and under burdening of inventories across the supply chain leading to loss of economy of scale both for retailers as well as manufacturers. There are various ways to eliminate this effect using proper business communication strategies.
  4. Sales forecast and reliability- Salespeople are the frontline warriors in any business. They are the point of contact between the consumer market and manufacturing units. Proper communication is of utmost importance at this junction.
  5. Increase brand awareness- Weaving stories around your product or service and developing an emotional and psychological connection with your consumer leads to brand loyalty. This brand loyalty tagged with strong influencing power of consumers and word-of-mouth marketing leads to strong brand recall value. With proper communication channels and use of Integrated media Communication (IMC) across various platforms, both digital and offline, can create a good impact on the brand and hence increase the sales revenue.

Three essential forms of business communication followed everywhere are:

MBA Business Communication

The electronic or online form of communication- This form of communication is no longer of secondary priority. Most of the tech-savvy companies have adopted online form communication as primary over verbal or written. It offers various advantages, like :

  1. Speed of communication
  2. Work from home options for employees
  3. Involve as many people as you want.
  4. Hidden and open agendas for meetings and gatherings.

There are plenty of advanced online communication platforms like Zoom or Clickmeeting which have been gradually taking over conventional forms of online communication like mail or SMS.

Verbal: While it’s the oldest form of communication, but is still a highly popular and undoubtedly a reliable form of communication for companies across industries. This includes:

  1. Live meetings
  2. Face to face interviews
  3. Group discussions
  4. Personal task assignments

While it is time-consuming and requires the physical presence of the workforce, many companies at the top level prefer this form of communication to maintain privacy and eliminate chances of digital snooping and hacking. Sensitive issues and meetings are best communicated in this form.

Written- Frequently used form of communication when concise, precision, and detail is a priority. Sales and manufacturing reports, official memos, etc., are all written on a piece of paper. This keeps the employees engaged and helps them understand better about the tasks at hand. This is still used in companies that haven’t upgraded their technological infrastructure. Many governmental organizations still resort to this type of communication across all functional levels.

What does it take to be a good business communicator at an individual level?

  • Extempore and impromptu- One of the best examples of this skill is the marketing guru of the world, Apple founder and former CEO Steve Jobs. His signature blend of communication has inspired a generation of business leaders.
  • Attitude and clarity of mind.
  • Pleasant attire and body language.
  • Well versed in written and spoken language (Preferably English) etc.,

Business communication is not only important for the students of MBA to get placed and do well in the corporate world, but is also important for their own personality improvement and developing people skills.

B-Schools line XLRI, TISS, IIM-B offer highly concise and flagship programs to improve business communication skills of their students. Because at the end of the day, an excellent orator and communicator has the ability to become the next big business leader in the world, as evidenced by leaders like Steve Jobs or Mark Zuckerberg

MBA Business Communication Lecture Notes PDF

Communication is something so simple and difficult that we can never put it in simple words,” says T.S. Mathews. But we do need a definition to understand the term. In his book Communication in Business, Peter Little defines communication as follows: “Communication  is the process by which information is transmitted between individuals and/or organizations so that an understanding response results.

 Business Communication Notes free download Download Links
complete business communication notes Download
Business Communication Text Book Pdf Download
MBA Business Communication Question Paper Pdf Download

MBA Business Communication Textbooks PDF

  • Pal, Rajendra, and Korlahalli, J. S., Essentials of Business Communication.
  • Fred Luthans, Organizational Behaviour, Boston, McGraw-Hill, 8th edition, 1998.
  • Kaul, Asha, Effective Business Communication.
  • Lesikar, Raymond V., and Pettit John D, Business Communication: Theory and application, 6th edition, Richard D Irwin publication.
  • Sharma, R. C., Business Communication, and Report Writing.
  • Varinder Kumar, Raj Bodh, Business Communication, Kalyani Publishers, New Delhi, 2001.
  • Lesikar, R. V., and Pettite J. D., Business Communication.
  • Sharma, R. C., Business Communication, and Report Writing.
  • Sinha, P., Business Communication.
  • Business Communication by K. K. Sinha. Galgotia Publishing Company., New Delhi.
  • Business Communication by C. C. Pattensheti. R. Chand and Company Publishers., New Delhi.
  • Essentials of Business Communication by Rajindra Pal and J. S. Korlahalli. Sultan Chand and Sons., New Delhi.16
  • Effective Business Communication by Herta A. Murphy and Charles E. Peck. Tata McGraw Hill Publishing Company Limited., New Delhi.
  • Essentials of Business Communication by Pettett and Lesikar. Tata McGraw Hill Publishing Company Limited., New Delhi.
  • Business Communication by Pettett and Lesikar. Tata McGraw Hill Publishing Company Limited., New Delhi.

MBA Bussines Communication Syllabus for MBA 1st semester

Lesson: 1

INTRODUCTION TO COMMUNICATION

Objective: The main objective of this lesson is to make the students learn on the subject matter of business communication vis-à-vis its nature and importance.
Structure: Introduction, The Concept of Communication, Significance of Communication, Nature of Business Communications: A Case Study

Lesson: 2

Effective Communication Skills

Objective: The major objective of this lesson is to create an understanding of the minds of students regarding various communication skills and also let them know the relevance of such skills.
Structure: Introduction, Objective of Business Communication. Effective Communications Skills, Summary, Key Words.

Lesson: 3

PROCESS OF COMMUNICATION

Objective: The foremost objective of this lesson is to generate thoughtful ideas in the psyche of students as regards the process of communication and the sequencing of different steps that the process of communication contains.
Structure: Introduction, How to Understand Communication Process, A Common Misconception,  The Communication Environment, A Well Designed Communication Process, Summary, Key Words.

Lesson: 4

BARRIERS AND GATEWAYS TO COMMUNICATION

Objective: The primary objective of this lesson is to breed the attentive thoughts in the consciousness of students relating to barriers and gateways in business communication and to enable them to avoid the occurrence of such events in communication that create a communication gap.
Structure: Introduction, Barriers in Communication., Gateways to Communication Barriers, Making Communication Effective, Summary, Key Words, Self Assessment Questions, Suggested Readings.

Lesson: 5

COMMERCIAL LETTERS

Objective: This lesson educates the students on how to communicate clearly and effectively through commercial letters. It explains the basic skills necessary to write various types of commercial or business letters.
Structure: Introduction, Do’s and Don’t of Commercial Letter

Lesson: 6

BUSINESS REPORTS WRITING

Objective: The primary objective of this lesson is to make the students learn the basics of business reports and make them understand how effective reports are written.
Structure: Introduction, Types of Business Reports, Characteristics of A Good Report, Structures of Business Reports

Lesson: 7

ORAL AND NON-VERBAL COMMUNICATION

Objective: The main objective of this lesson is to make the students learn the basics of Oral and Non-verbal Communication.
Structure: Introduction, Oral and Non-verbal Communication

Lesson: 8

PUBLIC SPEAKING AND PRESENTATION

Objective: The primary objective of this lesson is to make the students learn about the basics of public speaking aspects in business communication and to enable them to avoid the occurrence of such events in public speaking that do not add to the value of the speaker.
Structure: Introduction, Encoding and Translating, Understanding Your Audience, Targeting Your Audience, Designing a Presentation,  Preparing the Venue and Seating Arrangement, Final Point and Getting Start

Lesson: 9

COMMUNICATION: NEGOTIATIONS AND LEGAL ASPECTS

Objective: The most important objective of this lesson is to make the students learn the basics of business negotiation skills in
communication along with its legal aspects.
Structure: Introduction, Phases of a Negotiation, Characteristics of a Negotiation, Opening Negotiations, Legal Aspects of Communication

Lesson: 10

AGENCY CORRESPONDENCE IN BUSINESS

Objective: The objective of this lesson is to give the learners an understanding of agency correspondence, thereby enabling them to draft various agency related letters.
Structure: Introduction, Essentials of Agency Correspondence, Hints for Drafting Agency-related Letters, Some Sample Letters

MBA Business Communication Review Questions

  • Communication is sharing of understanding”, Discuss this and bring out the process of communication.
  • “Management is a two-way traffic; it is based upon the effective machinery of communication.” Discuss this statement.
  • What are the main barriers to organizational communication?
  • Discuss the psychological barriers to effective communication.
  • How do the personal opinions and prejudices of various individuals act as barriers to effective communication? Illustrate your answer with suitable examples.
  • What is meant by status-consciousness? How does it impede the smooth flow of communication?
  • Explain how the wrong choice of the channel of communication acts as a barrier to communication.
  • How does language act as a barrier to effective communication?

FAQs on Business Communication MBA Books & Notes Pdf

1. What is the best book for business communication?

Here is the list of top 5 Business Communication Textbooks for MBA students. You can refer them from the following list and utilize the book for your exam preparation.

  1. Sharma, R. C., Business Communication, and Report Writing.
  2. Varinder Kumar, Raj Bodh, Business Communication, Kalyani Publishers, New Delhi, 2001.
  3. Lesikar, R. V., and Pettite J. D., Business Communication.
  4. Sinha, P., Business Communication.
  5. Business Communication by K. K. Sinha. Galgotia Publishing Company., New Delhi.

2. Where can I get Business Communication Lecture Notes?

You can get the best MBA business communication study materials pdf download links for free of cost along with other preparation resources like question papers, syllabus from our page, or else you can visit your university official website.

3. What are the types of business communications?

The four basic types of business communication are Internal (Upward Communication), Internal (Downward Communication), Internal (Lateral Communication), and External Communication.

4. Can I Download MBA Business Communication Notes & Books in PDF Format?

Yes, you can download Business communication MBA Books & Study Materials in Pdf format form our site. Here, we have provided all MBA lecture notes in pdf download for easy access to students along with some additional resources like subject experts recommended books for scoring better marks in the exam.

Download MBA Strategic Management Lecture Notes Pdf – MBA 3rd Sem Study Materials & Books Pdf Free Download

MBA Strategic Management Lecture Notes

MBA Strategic Management lecture Notes Pdf Free Download: Students who are pursuing MBA 3rd sem should refer to this page for availing the best lecture notes for Strategic Management subject. These available strategic management notes and study materials can be downloadable in pdf format, so candidates can happily & easily access at any time. For the student’s exam preparation, we have provided MBA 3rd Semester PDF Study Material & Books of Strategic management subject with Pdf Download Links. Avail them by clicking on the attached links and prepare for the exams with the help of MBA Lecture Notes, Study Materials, and Books. Also, You can check Strategic Management MBA 3rd Sem Reference Books and Important Review questions list along with unit-wise MBA Strategic Management Syllabus from this page with the help of the below links.

Content Involved In This Article:

About MBA Strategic Management

A strategy is without any doubt, the key focal point for any corporate office in an organization that focuses on sustained long term business blueprints.

In simple terms, a long term plan and an outline for business are called strategy. And this subject holds value to an MBA student mainly because taking business decisions requires analytical and logical thinking capabilities, which the B-schools across the globe helps its students nurture.

Studying strategic management helps a student develop a bend of mind to take business decisions across all the business levels of the company. And this is of utmost importance because it nurtures the future leaders of the industry right from the beginner’s level.

Some of the key questions to which you will be able to find answers after reading this article:

  1. What?
  2. Why?
  3. How?
  4. Where?
  5. When?

If you are able to answer the above five fundamental questions, then you are ready to jump-start into the corporate world.

Also, Refer to the following links:

Let’s take it down one by one, shall we?

What is MBA Strategic Management?

Any long term business decision that you take which falls in line with the vision, mission, objective, and goals of the company, is called a strategy. These strategies that we take can be of two types:

  • Internal strategy: Changes in the organizational structure and design of the firm in order to achieve the given targets and objectives falls under this category. Some of the internal strategies that companies take are:
    1. Cross-functional teams
    2. Horizontal hierarchical structure
    3. Changes in HR and talent acquisition policies
    4. Expansion and dilution
    5. Changes in the synergy of the various strategic business units
  • External strategy: These are business decisions taken by the company with respect to external stakeholders such as distributors, customers, competitors, law enforcing agencies, etc., Some of the external strategies that the companies take, are:
    1. Strategic partnerships such as Joint Ventures, acquisitions, and mergers.
    2. Contracts such as buy-back contracts, rebate contracts, or flexible contracts.
    3. Pricing strategy which includes predatory and competitive pricing.
    4. Reverse engineering strategy- Usually followed in pharmaceutical industries.

These various decisions, standalone or taken in tandem, both external and internals, helps the business grow in the right direction.

Why MBA Strategic Management Books & Notes are required?

These are the five main reasons why strategic management lecture notes are important:

  • Efficiency– Lining the everyday tasks with the vision of the company upon which the firm was founded is a tedious job. But nevertheless, it needs to be done so that the company does not lose focus and direction. A proper strategy in place increases the efficiency of resources and maximization of return on investments.
  • Scale-It is an attribute that describes the ability of a process, network, software, or organization to grow and manage increased demand. A system, business, or software that is described as scalable has an advantage because it is more adaptable to the changing needs or demands of its users or clients.
  • Sustainability– Integrating sustainable principles into the business model helps it achieve a long term rigid hold on the business without having to take risks at the heat of the moment. When sustainability is imbibed into the organization from the bottom i.e., Corporate level, functional level, and business level, then the company’s going concern is redundant as long as the sustainability is maintained. Government policies across the world are now following a sustainability model. The different sustainability that businesses should focus on are:
    1. Environmental sustainability
    2. Social sustainability
    3. Political sustainability
    4. Legal sustainability
  • Profits– Profit describes the financial benefit realized when the revenue generated from a business activity exceeds the expenses, costs, and taxes involved in sustaining the activity in question. Any profits earned funnel back to business owners, who choose to either pocket the cash or reinvest it back into the business.
  • Survival– There are various organizations and companies like Goldman Sachs, Tata, AT&T, etc. that have survived for more than a century now. This is possible if the strategic decisions taken by the top management is strong and has robust survival instincts across the spectrum, from geographical to political to behavioral segments.

MBA Strategic Management – How?

The “How” aspect of the question can be understood if we understand the following terms, which is basically a strategic planning life cycle,

  1. Design– Ideating and stoking of concepts lead to the required design. While in-depth market research and understanding of consumer behaviour is of utmost importance, we also need to understand the importance of designing services or products which is scalable and provides economy of scale in manufacturing.
  2. Analysis– Business analysis is an important field in business research. This helps managers and corporate level CEO make complex decisions. Analysis of both internal and external environments is done for an informed choice of business decision making. The following are some of the analysis techniques:
    a. SWOT (Strength Weakness Opportunity and Threats) analysis
    b. MOST (Mission Objective Strategy and Tactic) analysis
    c. Business Process Modeling (BPM)
    d. Use case modeling
    e. Brain and body storming
    f. PESTLE (Political Economical Social Technological Legal and Environmental) analysis
    g. CATWOE (Customer, Actors, Transformation, World View, Owner, and Environmental Constraints) analysis.
  3. Implementation is the process that turns strategies and plans into actions in order to accomplish strategic objectives and goals. Critical actions move a strategic plan from a document that sits on the shelf to actions that drive business
  4. Prioritization- This is a complex attribute, especially for multinational conglomerates that have many SBUs and functional level units to take care of. Prioritizing tasks and goals in sync with the demands and dynamics of the market and company resources is done by careful analysis of various data obtained and involving all the stakeholders of the company.
  5. Delivery- All the factors mentioned above leads to one important attribute of strategic management i.,e is delivery. Delivering results is the reason why all other steps are carried out. The proper delivery of results especially in cases where time is of essence adds value along the entire value chain of the product.

MBA Strategic Management – When we use Strategic Management Books?

As mentioned earlier, prioritization is of utmost importance for big firms to manage and direct the company towards its goals. Prioritizing decisions and tasks according to the needs of the markets and availability of the resources for multinational conglomerates like Coca Cola or Uniliver, which has several SBUs and subsidiaries under its umbrella, takes proper and timely analysis and forecasting techniques to run the business. Chunks of data are analyzed, scripted, and prioritized according to the decisions taken by CEOs and CFOs of these companies.

So when it comes to the question of “When” strategic management is required, a simple answer is all the time. It has to be built right from the beginning to survive and thrive in a crowded and competitive market.

B-schools across the world teach this subject with high priority so that students pursuing business studies learn to make decisions that are strategically viable and sustainable.

Download Strategic Management Notes for MBA 3rd semester in PDF links

The following table represents some of the best Strategic Management Lecture Notes & Textbooks Pdf download links. MBA students can use these books during exam preparation to know about strategic processes and techniques. Also, check the Question Papers PDF for MBA Strategic Management subject from the below table:

Strategic Management Complete Notes Download
MBA Strategic Management Lecture Notes ppt Download
Strategic Management pdf ebook Download
MBA Strategic Management TextBook Doc Download
Strategic Management Question Papers Download

Recommended Books for Strategic Management Subject in MBA 3rd Sem

Check out the subject experts suggested Strategic Management MBA Reference Books and get to know the concepts you need to look into. These recommended lecture notes for MBA strategic management assist you in your efficient preparation. Below the list of MBA Strategic Management Reference Books/Study Materials, not just for students but can also be used by professionals who want to improve their knowledge in strategy.

  • Exploring Corporate Strategy by Johnson & Scholes, Publishing House: Prentice Hall
  • The Strategy Process by Mint burg, Quinn, and Ghosal, Publishing House: Prentice Hall
  • R.Srinivasan, Strategic Management -The Indian Context, 4th Edition, Prentice Hall of India, 2012
  • Strategic Management by Ireland, Hoskisson & Hitt, Indian Edition, Cengage Learning
  • Concepts in Strategic Management & Business Policy by Thomas L. Wheelen & J. David Hunger, Pearson
  • R.Srinivasan, Case Studies in Marketing – The Indian Context,5th Edition, Prentice Hall of India, 2012

Updated MBA Strategic Management Syllabus – 3rd Semester

Also, we have decided to provide the Syllabus for Strategic Management MBA Subject as per the Latest Curriculum followed in a majority of the colleges along with the MBA 3rd Sem Strategic Management Notes & Books Pdf in this article. As you might witness minor variations in the Syllabus followed in certain colleges. However, the core part remains identical. Hence, look at the further modules and note down the entire MBA Strategic Management Syllabus before you start your preparation.

Unit I: Strategic Planning

Strategic Context and Terminology; Definition of Strategy; Difference between policy, Strategy, and Tactic;
Difference between Long Range Planning and Strategic Planning; Characteristics of Strategic Decisions

Unit II: Different Approaches to Strategy

Introduction to Different Approaches to Strategy; Incremental and Emergent Strategies; Implicit and Explicit Strategies; Approaches to Strategic Management; Strategic Implementation; Strategic Evaluation and Control; Planning Process: Feature, Importance, and Steps; Strategic Planning Process; Strategic Planning in the Next Millennium

Unit III: Strategy Formulation: Environmental Auditing

Environmental Analysis; Environmental complexity; Pestle Analysis; Porter’s 5 Force Analysis

Unit IV: Strategy Formulation: Strategic Direction

Introduction to Understanding Business; Competitor Analysis; Boston Matrix; International Dimensions of Strategy: Growth, Stability, Profitability, Efficiency, Market Leadership, Survival, Merger, and Acquisition; Core Competence

Unit V: Strategy Formulation: The Internal Audit

Bench Marking; the Use of McKinsey’s 7S Framework; SWOT (Strength, Weakness, Opportunities, and Threats) Analysis; Value Chain Analysis; Scope of Activities and Markets

Unit VI: Strategy Implementation

The framework of Strategic Implementation: Concept, Factors Causing Unsuccessful Implementation of Strategy.
Activation Strategy; Structural Implementation; Functional Implementation; Behavioral Implementation;
Resource Mobilization and Allocation: Finance, Human Resources, Materials, and Time

Unit VII: Strategic Evaluation and Control

Strategic Evaluation and Control: Concept, Role, and Barriers; Control Process; Techniques of Strategic
Evaluation and Control

Important Review Question for MBA Strategic Management 3rd Sem Exam

The following questions will help you a lot during your exam preparation. So, study well for your strategic management MBA 3rd sem exam with the help of these questions & provided syllabus and Strategic Management MBA Lecture Notes pdf download links.

1) Discuss the nature and importance of strategic management.
2) Explain the concept of competitive advantage, and how to sustain it?
3) What is turnaround management? Explain the elements of a successful turnaround strategy.
4) What is meant by resource allocation? Explain techniques generally employed for allocating resources.
5) Outline the various qualitative and quantitative criteria for strategy evaluation and control? State the problems faced by strategists while fixing those criteria.
6) Briefly discuss the development of the theory of strategic management.
7) Discuss the role of leadership in strategy implementation.
8) Case Study: Mr. Palani, Chairman of a company just had a discussion with a group of local people. The group is known as ‘Council for EnvironmentalAction’ demanded an immediate reduction of the pollutants thrown into the air by the plants of the company. Mr.Palani had explained the company’s policy of gradual reduction of pollutants and promised to study the matter further.

But the group has not satisfied and asked for another meeting in a week’s time.Mr. Palani reluctantly agreed. Suggest a suitable proposal to present to the group at the next meeting to convince it totally.

FAQs on Strategic Management MBA Books & Lecture Notes Pdf

1. What is MBA Strategic Management?

Simply, a strategic management MBA, or strategy MBA, is a regular MBA subject with a specific concentration in strategy. According to some reports, an MBA in Strategic Management is basically different than an MBA concentration in a specific area of business, like finance, or marketing.

2. Which are the components of strategic management PDF?

Strategic management is the process of employing that kind of large-scale, objective-oriented path by using of three major components: Environmental scanning, strategy formulation, and implementation & strategy evaluation.

3. What are good books for strategic management?

In our point of view, there are 6 evergreen standard Books for MBA strategic management which cuts through the clutter:

  1. Contemporary Strategic Management – By Robert Grant
  2. Execution: The Discipline of Getting Things Done – By Larry Bossidy & Ram Charan
  3. How strategists really think. Tapping the power of analogy – By Gavetti & Rivkin
  4. The Strategy Process by Mint burg, Quinn, and Ghosal, Publishing House: Prentice Hall
  5. R.Srinivasan, Strategic Management -The Indian Context, 4th Edition, Prentice Hall of India, 2012
  6. Strategic Management by Ireland, Hoskisson & Hitt, Indian Edition, Cengage Learning

4. What is the importance of strategic management?

It serves as a foundation for all key decisions of the firm. It endeavors to prepare the business for future dares and play the guide role in exploring possibilities and aids in identifying ways to reach those opportunities.

Conclusion

We wish the information shared above regarding MBA Strategic Management Lecture Notes Pdf has been beneficial in clarifying your queries to the fullest. If you have any other queries, check out the recommended books for Strategic Management MBA 3rd sem subject along with the review questions from the above page. Or else leave your doubts in the below comment section and our team of experts will guide you at the earliest. Stay tuned to our site for the latest updates regarding best MBA Books, Syllabus, Course Details, Study Materials, etc.

Customer Relationship Management Notes MBA Pdf – Download MBA 4th Sem Study Materials & Books

Customer Relationship Management Notes MBA

Customer Relationship Management Notes & Study Materials Pdf Download: The fundamental factor behind any successful company is not just the CEO, the business innovation, or the technology, but it’s the loyalty of its customer base. The success stories of H&M or Maybelline or Apple all circles back to one main factor, customer loyalty. As the saying goes “Customer is the king”, has never been relevant to this extent in a competitive world that we happen to live in the 21st century. Hence, CRM plays a major role to give success for every company. It is very essential for MBA students to study & gain more knowledge on Customer Relationship Management subject. To help you all, today we have come up with the MBA 4th semester CRM subject Lecture Notes in pdf format.

In this article, you can refer to the attached download links of CRM MBA Study Materials & Books pdf. Students who are pursuing MBA Business Course should follow the lecture notes of CRM to crack the final 4th sem exam. With the help of the Customer Relationship Management Study Materials pdf, you can get more knowledge on the fundamentals and processes of CRM. From the below-given MBA Customer Relationship Management Notes Pdf download links, you can get the complete Study Material at your fingertips to prepare.

Contents Hidden in this Article:

Customer Relationship Management Notes & Study Materials Pdf Download

One thing that should be kept in mind, when we say customer relationship management, is it’s not confined to just the customer. Various other stakeholders are taken into consideration, as further briefed in this article.

But it’s not a simple task to gain customer loyalty. It takes efforts, authenticity, value addition, carefully crafted brand building and time to develop that trust between a customer and a company. Companies put in millions of dollars in order to gain a loyal customer base, without understanding the fundamentals of customer relationship management.

But its a different ball game now. The market is noisy, industry competition is at the peak of its cutthroat, consumer behaviour has changed drastically, and more importantly, customers are open to trying lots of things, and loyalty is becoming scarce by the day.

So what is this magic wand called customer relationship management, that everyone from Harward to IIMs and from Coca Cola to Apple, are talking about?

Before we going into talking about what is CMR, let us understand why CRM?

Customer Relationship Management Study Material

  • Empathize- While this might not be thought in your regular MBA textbooks, this is one of the most important reasons why CRM is important. Empathizing with your customer, whether its B2C or B2B company, helps you gain deep insights into the customer mindset while helping build that trust and reliability feeling amongst your customer base. Your existing customer base will act as a promotional tool to gain new customer, either through influencing or word-of-mouth
  • Ideate and design- Once you have gained access to your consumer mindset- their needs and wants and synchronizing it with your pains and gains, you can start ideating, brainstorming and designing the product or service that adds value to the market. At the end of the day, its the value addition that you provide to your customers, that matters the most.
  • Productivity and scale- This is a fundamental aspect of CRM. The difference between an engineer/designer and an MBA is that an engineer designs products as per his creativity and imagination while MBA designs products as per the market and financial liabilities. Because any product you design should be scalable and should have the required production capacity. The first two steps help analyze the viability of the third step
  • Profits- Who doesn’t need profits in this world? The whole business institutions run because of this one word, PROFITS! CRM provides you with a large customer base that increases your revenue and provides Economies of Scale (EOQ). Once EOQ is achieved, there you go, no one can stop you from reaping profits.

Components of CRM

Customer Relationship Management Notes MBA

Lets briefly understand what the above terms mean:

  • HRM- Human resource management.-An effective people strategy and reducing attrition rate goes a long way in increasing the efficiency of the workforce. Proper policies in place and effective implementation are the key factors here.
  • Customer service- This not only develops a healthy relationship with the customers, but a good servitization strategy also adds to different revenue models for the business. Along with that, the data obtained gives us an idea of customer purchase patterns, helps in inventory modeling, and eliminating supply chain bottlenecks.
  • Salesforce- Sales forecasting, processing, and tracking potential interactions help in business development and lead generation. It gives revenue generation opportunities and helps analyze the performance of the workforce.
  • Marketing- Promotional strategies, campaign management, and integrated media communications, including digital and offline campaigns, can all be improved and implemented well through effective usage of CRM.
  • Lead management- This helps in keeping a track of sales leads and distribution. This provides enough forecast data for production and inventory managers along with helping distributors scale-up in eliminating logistic bottlenecks.
  • Analytics- Corporate level decisions are made based on the data submitted by functional level and business level heads. Graphs, plots, and trends are collected that helps make predictions for business growth and prosperity.

Also, Check Related Articles:

There is plenty of CRM textbook and online tutorials that explain the fundamentals of customer relationship management to business students. Expertise yourself with the fundamentals of CRM and be ahead of the competition by using the available MBA 4th Sem CRM Books & Notes PDF.

MBA 4th Sem Customer Relationship Management Lecture Notes Pdf Download

Customer Relationship Management pdf Ebook free download Download
Customer Relationship Management pdf file Download
CRM lecture notes Download
CRM Question Paper pdf Download
Customer Relationship Management Text Book Download
Customer Relationship Management Ppt  Download

Suggested Books for MBA Customer Relationship Management

  •  Alok Kumar Rai, CRM CONCEPT & CASES, Prentice Hall of India Private Limited, New Delhi. 2011
  • S. Shanmugasundaram, CRM, Prentice Hall of India Private Limited, New Delhi, 2008
  • Kaushik Mukherjee, CRM, Prentice Hall of India Private Limited, New Delhi, 2008
  • Jagdish Seth, et al, CRM
  • V. Kumar & Werner J., CRM, Willey India, 2008
  • Brand H Schmitt: CUSTOMER EXPERIENCE MANAGEMENT: A Revolutionary Approach To Connecting With Your Customers.
  • Gordon S. Linoff, Michael J. A. Berry, MINING THE WEB: TRANSFORMING CUSTOMER DATA, Wiley Computer Publishing, Singapore.
  • Jagdish Seth, et al: CRM
  • Jill Dyche: THE CRM HANDBOOK: A BUSINESS GUIDE TO CRM, Addison Wesley Information technology Series.
  • Kristin L. Anderson & Carol J Kerr: CRM
  • Lita van Wel and Lamb’s Royakkers, ETHICAL ISSUES IN WEB DATA MINING, ETHICS AND INFORMATION TECHNOLOGY 6: 129–140, 2004., Kluwer Academic Publishers, Netherlands
  • Mark Sweiger, Mark R. Madsen, Jimmy Langston, Howard Lombard, CLICKSTREAM DATA WAREHOUSING, Wiley Computer Publishing, Singapore.
  • Michael J. A. Berry, Gordon S. Linoff, DATA MINING TECHNIQUES: FOR MARKETING, SALES, AND CRM, Wiley Computer Publishing, Singapore.
  • Michael J. A. Berry, Gordon S. Linoff, MASTERING DATA MINING: THE ART AND SCIENCE OF CRM, Wiley Computer Publishing, Singapore.
  • Patrica 13. Ramaswamy, et al: HARVARD BUSINESS REVIEW ON CRM
  • Paul Greenberg: CRM AT THE SPEED OF LIGHT: CAPTURING AND KEEPING CUSTOMERS IN INTERNET REAL TIME
  • Ralph Kimball, Margy Ross, THE DATA WAREHOUSE TOOL KIT, Wiley Computer Publishing, Singapore.
  • Stanley A.Brown: CRM, John Wiley & Sons, Canada, Ltd.

MBA Customer Relationship Management Syllabus- 4th  Semester

Unit – I

CRM concepts – Acquiring customers, – Customer loyalty and optimizing customer relationships – CRM defined – success factors, the three levels of Service/ Sales Profiling – Service Level Agreements (SLAs), creating and managing effective SLAs.

Unit – II

CRM in Marketing – One-to-one Relationship Marketing – Cross-Selling & Up-Selling – Customer Retention, Behaviour Prediction – Customer Profitability & Value Modeling, – Channel Optimization – Event-based marketing. – CRM and Customer Service – The Call Centre, Call Scripting – Customer Satisfaction Measurement.

Unit – III

SalesForce Automation – Sales Process, Activity, Contact- Lead, and Knowledge Management – Field Force Automation. – CRM links in e-Business – E-Commerce and Customer Relationships on the Internet – Enterprise Resource Planning (ERP), – Supply Chain Management (SCM), – Supplier Relationship Management (SRM), – Partner Relationship Management (PRM).

Unit – IV

Analytical CRM – Managing and sharing customer data – Customer information databases – Ethics and legalities of data use – Data Warehousing and Data Mining concepts – Data analysis – Market Basket Analysis (MBA), Clickstream Analysis, Personalization, and Collaborative Filtering.

Unit – V

CRM Implementation – Defining success factors – Preparing business plan requirements, justification, and processes. – Choosing CRM tools – Defining functionalities – Homegrown versus out-sourced approaches – Managing customer relationships – conflict, complacency, Resetting the CRM strategy. Selling CRM internally – CRM development Team – Scoping and prioritizing -Development and delivery – Measurement.

Important Review Question on Customer Relationship Management MBA

  •  Briefly, explain prioritizing in CRM.
  •  Who should scope a CRM Project?
  •  Elaborate in detail the CRM Development success metrics.
  • Explain in detail planning, construction, and deployment in a CRM project.
  • Briefly, explain the CRM delivery system.
  • Elaborate in detail the CRM program timeline.
  • How do you plan for CRM success?
  • “Garbage in, garbage out”, Explain.
  •  Explain in detail the CRM team.
  • Elaborate in detail the job roles that participate in CRM development.
  •  What is the purpose of measuring Customer Relationship Management?
  •  Explain in detail the CRM Measurement frameworks.
  •  Write short notes on Customer Value Analysis.
  • Briefly, highlight the relation of Balanced Scorecards in CRM.
  •  What are the attributes of a different CRM Measurement Framework?
  • Explain in detail the complexity of CRM Measurement

FAQs on CRM Books & Notes Pdf Download

1. What are the top 5 CRM systems?

Here we have mentioned the top 5 Customer Relationship Management solutions for the businesses to start with and gain more profits. They are as follows:

  1. Zoho CRM
  2. Monday.com
  3. Salesforce Desk
  4. Freshdesk
  5. Zendesk

2. What is CRM?

Customer relationship management (CRM) includes all processes to attract customers and sustain a relationship with them. Additional processes involve the management of customer data, information analysis, and generating reports to get penetrations.

3. What are the best books for Customer Relationship Management?

Top 5 Best Books for CRM MBA 4th Sem Subject are listed below:

  1. CRM Fundamentals By Scott Kostojohn, Matthew Johnson, and Brian Paulen
  2. Customer Relationship Management: Concepts and Technologies 3rd Edition
  3. CRM: The Foundation of Contemporary Marketing Strategy
  4. Customer Relationship Management: Concept, Strategy, and Tools 2nd (second) 2012 Edition by Kumar
  5. The CRM Handbook: A Business Guide to Customer Relationship Management

Final Words

Provided MBA 4th Sem Customer Relationship Management Notes & Books Pdf will help you so much while exam preparation. Any university MBA students can download CRM MBA Books & Study materials Pdf for free of cost from here. Also, you can refer to the reference books and important questions of MBA Customer Relationship Management from this page. Guys share this article with your friends and support them during the exams to score better marks. However, you can also get more updated books & study materials from our site NCERTBOOKS.Guru, so bookmark it or visit our page regularly.